Need help?
Email us. You will hear back from someone who works on Parki, usually within two working days.
Mention which phone you use. Never send your password; we will never ask for it.
Deleting your account
- Open Parki and go to your profile (tap your avatar on Today).
- Choose Delete my account at the bottom.
- Confirm. Everything is deleted for good straight away: your medication, your log, your check-ins and your care circle.
If it does not work in the app, email support@getparki.app from your account address and we will do it for you. Your data stays in our encrypted backups for at most three months, after which it is gone there too.
Cancelling Parki+
- On iPhone: Settings, your name, Subscriptions, Parki.
- On Android: Google Play, your profile, Payments & subscriptions, Subscriptions, Parki.
Deleting your account does not cancel a subscription. Apple and Google bill it, so cancelling goes through them.
Removing someone from your care circle
- Open Who can look in the app.
- Tap the person and choose Stop access.
It takes effect immediately, and they are not sent a message about it.
Often asked
What does Parki cost?
Parki is free to download and free to use: logging, medication with reminders, your insights for the past week, the emergency card and two people in your care circle. If you want to look back further, share the report straight with your neurologist or let more people follow along, there is Parki+: €4.99 a month or €39.99 a year, with a 14-day free trial on the yearly plan. You cancel it in the App Store or Google Play. There are no ads and no data is resold.
Is Parki a medical device?
No, and that is deliberate. Parki makes no diagnosis, gives no treatment advice and interprets no measurement. It records what you report and measure, and makes it clear. Decisions about your treatment belong to you and your neurologist or Parkinson's nurse.
What happens to my data?
Everything you write in your own words and everything that identifies you is encrypted in the database. Backups sit in Europe (Amsterdam) with their own password and rotate out after three months. Delete your account and everything is hard-deleted, no archive remains.
Does Parki work on Android?
Parki is built for iPhone and Android alike. On iPhone you also get the dose on your Lock Screen, the Dynamic Island and Apple Health. On Android everything else works the same; a Health Connect link follows later.
Do I have to fill something in every day?
No. Parki works fine if you only log when something happens. Check-ins take thirty seconds and you can skip them. Parki gives no scores and no verdict on how your day went.
Can my partner or home-care worker look along?
Yes, through the care circle. You invite someone by email or link and switch on per category what they may see: medication, motor state, symptoms, wellbeing or the emergency card. Following along is read-only by default; if you want someone to be able to record for you, you switch that on per person, and their name goes with it. You can stop access at any moment.